The Globe and Mail: The three most important kinds of feedback you can give and receive

ThanksForTheFeedbackContributed to The Globe and Mail

From Thanks for the Feedback by Douglas Stone and Sheila Heen. Reprinted by arrangement with Viking, a member of Penguin Group (USA) LLC. Copyright © 2014 by Douglas Stone and Sheila Heen.

The company you work for was recently acquired, your role changed, and your team reshuffled. It’s a chaotic and uncertain time, and you and a colleague from the old company meet up regularly after hours at the bar across the street to compare notes on the transition. Continue reading

Join Doug Stone May 3rd for the Institute of HeartMath Webinar

Sign up today for Thanks for Feedback: The Science and Art of Receiving Feedback Well. This free webinar features Doug Stone, hosted by Institute of HeartMath education specialist Jeff Goelitz.

Webinar topics include:

  • The three kinds of feedback: appreciation, coaching and evaluation.
  • What to do when feedback feels like an attack on your identity.
  • Learn when feedback is constructive and when it crosses the line.
  • How to prosper from feedback. Grow and develop yourself.
  • Creating a system to use feedback to your advantage in challenging circumstances.
  • How to redirect unhelpful feedback.

Click here to register for the May 3, 2014  11:00 a.m. – 12:00 p.m. presentation

Click here to register for the May 3, 2014  6:00 p.m. – 7:00 p.m. presentation


The Week: How to be a zen master at your next performance review

By Eric Barker, Barking Up the Wrong Tree | 7:12am ET

Don't go on the defensive, and file away fixes to implement.
Don’t go on the defensive, and file away fixes to implement. (Thinkstock)

Nothing can improve your performance like solid feedback can. However, none of us likes being criticized, judged, or told what to do. And our first instinct is usually to ignore feedback or even do the opposite. I never said life was simple, folks. Continue reading

Microsoft: How to Thrive in a World of Mediocre Feedback


Before you tell me how to do it better, before you lay out your big plans for changing, fixing, and improving me, before you teach me how to pick myself up and dust myself off so that I can be shiny and successful—know this: I’ve heard it before. Continue reading

Upcoming speaking engagement: Doug Stone in in conversation with Misha Glouberman

** We will keep a wait list in case  any extra tickets free up for information, visit:

Sunday, April 6, 2014
At the Drake Hotel Underground
1150 Queen St W, Toronto
Doors at 6:30, event starts at 7:00 sharp
Admission = $5. Free with the purchase of a book.

Washington Post Blog: It’s Feedback Time

imrsWritten for Washington Post Blog by Tom Fox.

Sheila Heen, a leadership coach who focuses on negotiation and decision-making in the workplace, recently co-authored the book “Thanks for the Feedback: The Science and Art of Receiving Feedback Well.” Heen spoke about communication between employees and managers with Tom Fox, a guest writer for On Leadership and vice president for leadership and innovation at the nonprofit Partnership for Public Service. Fox also heads up their Center for Government Leadership. Continue reading Is Calling a Girl Bossy Bad? Sheila Heen on Ban Bossy

Written for by Kristen Kemp

Sheila_Heen Image 2Last week, I posted about the great new book, Thanks for the FeedbackThis week, one of the authors, Sheila Heen, tells me what she thinks about calling girls bossy. Is it bad? Is Sheryl Sandberg onto something with her Ban Bossy campaign? And by the way, how do we handle all the unwanted mom-to-mom advice that often feels so judgmental? Continue reading