• How to learn from feedback with curiosity and grace.

    New York Times & Washington Post  Best Seller.

    Books for a Better Life Award Winner, 2015.

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  • “This is a mind-bogglingly powerful book.”

    ...says Tom Peters. With over 1 million copies in print, it’s the go-to guide for managing our most challenging business and personal conversations. Learn more.

  • Business Book Writer's Retreat

    Newport, RI

    February 3-February 8, 2019

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Sheila Heen

Sheila is a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School.  Her husband teaches negotiation at MIT, and they are both schooled regularly in negotiation by their three kids, ages 7, 11, and 14. 

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Douglas Stone

Doug is a Founder of Triad Consulting and a Lecturer on Law at Harvard Law School. He has also written screenplays, and is determined to play guitar better than his friends.

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Publications Featuring Doug and Sheila's Work:

Harvard Business Review, IESE Insight Magazine, Forbes, Fortune, New York Times, Rotman Journal, Talent Quarterly, Time, Wall Street Journal, Washington Post, Chicago Times, NPR, Glamour, Oprah, Parents,  Real Simple, among others.