• How to learn from feedback with curiosity and grace.

    The bestselling authors of the classic Difficult Conversations teach us how to turn even the toughest evaluations, coaching, and criticism into opportunities for growth.
    Learn more.

  • “This is a mind-bogglingly powerful book.”

    ...says Tom Peters. With over 800,000 copies in print, it’s the go-to guide for managing our most challenging business and personal conversations. Learn more.

Sheila Heen

Sheila is a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School.  Her husband teaches negotiation at MIT, and they are both schooled regularly in negotiation by their three kids, ages 7, 11, and 14. 

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Douglas Stone

Doug is a Founder of Triad Consulting and a Lecturer on Law at Harvard Law School. He has also written screenplays, and is determined to play guitar better than his friends.

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Extras

Help yourself to prep sheets and more:

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Your Stories

Feedback in the Wild:

Graphic artists and ad execs showcase their “favorite” client feedback.

Share your "favorite" feedback stories